Customer-centricity is quickly becoming the main topic of conversation in almost all industries. With more complex customer expectations quickly becoming a reality, businesses need to learn how to adapt and compete in an ever-so-more customer-centric environment.
This report discusses the customer-centric changes taking place in UK business and four winning organisations from the UK Business Awards 2016: Virgin Money, Hotcha, Baxi Heating and Barclays Bank.
In this report you’ll read about:
And many practical examples of customer-centric processes.
Download your free copy and learn about the most important factors influencing business in the UK today!
8th September 2017
13th September 2017
22nd November 2017