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KEY DATES

Meet the Judges

Donna O’Toole

Founder of August Recognition

Hannah Louise Cox

Practice Lead – Executive Search

Michelle Ansell

Managing Partner

Cilla McKay

Executive Director of Customer Engagement and People

Homayoun Dayani-Fard

Business Consultant

Catherine Lindsay

Head of Customer Experience

Jo Boswell

Director | Sentio-B Ltd

Julie Stephens

People Director

Kate Lincoln

Operations Director

Nicky Gleadow

Managing Director

Rima H Ahmed

CFO & Regional Director

Clive Hilton

VP Delivery

Fleur Hicks

CEO

Gillian Woodcock

People Director - Civils & Lintels

Imad Hazeem

Customers' Delight Expert

Kerry Gidziewicz

Consultant

Anna Chapman

Head of Retail and Trade Sales

Irene Popoff Possolo

Chief Compliance & Risk Officer

James Bolle

Captain

Lollie Tuckey

Business Coach and Director

Lynn Baker

Customer Experience Specialist (CXS)

Nick Bass

Global HR Director

Rebecca Winn

Director, Coach, Facilitator

Richard Larkin

Talent Acquisition Lead - EMEA

Victoria Orr

Chief Executive Officer and Founder

Jenny Betteridge

Deputy Managing Director

Alex Russell-Rutherford, CCXP

Customer Experience Manager

Amanda Sims

Director

Andrew Jones

Corporate Client Success Manager

Bas Verster, CCXP

Head of CX

Claire Hill

Customer Experience Director

Emma Bridger

MD

Emma Wardle

Senior Director, Customer Service and Complaints

Gregorio Uglioni, CCXP

CX Goalkeeper and Head of Business Excellence and Customer Experience

Ian Stokol

CX Program Lead

Kathryn King

Head of Customer Experience

Marie Cross

Training Director

Marion Ellis FRICS CCXP

Director

Marius Ghios

Customer Experience Manager

Matthias Marino

Partner

Nick Lygo-Baker

CXO

Paul Kavanagh

MD, Customer Experience & Insight

Peter Henderson

Director

Robert Pender

Experience Activists Founder

Rogan Hounsell-Roberts

Director

Ronald Rong

Senior Customer Success Manager

Simon Andrew

Employer Brand & Comms Expert

Susannah Simmons

The Software Adoption Doctor

Tony Lynch

Managing Director

Alex Circei

CEO & Co-Founder

Alex Hoosemans

Owner

Amantha King

Coach & Development Consultant

Ana Iorga

CEO and Chief Neuroscientist

Anna Noakes Schulze

Senior Partner for Customer Experience

Carole O'Neil

Partner

Caroline Pain

Senior Vice President, Customer Proposition

Caroline van der Geld

Global Patient Experience Lead

Clare Bye

Senior Vice President, Global Human Resources

Dave Harrison

Managing Director

Emdad Choudhury

Independent CX & Service Quality Consultant

Frans Reichardt

The Customer Listener

Gabriela Ciupitu

Customer Experience Manager

Gavin Scott

Company Director

Gurol Kurt

Co-founder and CEO

Ian Luxford

Learning & Engagement Specialist

Ian Thomas

Chief Operating Officer

Ijeoma Okeke

Chief Customer Experience Officer

Jack Lobaczewski

General Manager

Jelena Gradic

President and Founder

Katie May

Head of Partnerships

Mark Conway

Founder

Peter Chapman

Director of Consulting

Philippa Bagley

Director Of Operations

Richard Nicholls

Business Development Manager

Simon Brown

Co-Leader Organisational Change Practice

Susannah Hewson

Founder

Thomas Mazimann

CEO

Adi Tobias

Head of Customer Experience - SSA

Ahmed Habeeb

Quality & Processing Manager

Ahmet Bütüner

CX Service Line Leader,Exco Member,Ipsos Turkey

Ali Özhan Gürel

Customer Experience Manager, Vivense

Anas Orwani, CCXP

Customer Journey Executive Manager

Andrea Derman

Client Experience Manager

Ankesh Agarwal

Senior Manager - CX Strategy, VoC & Continuous Improvement

Aslı Bengi

Group Head of Customer Analytics and Customer Experience,Cigna

Besim Kosova

XD Head, Partner, UXservices

Brendan Owens

Head of Operations

Buğra Asfuroğlu

Director CX, Hepsiburada

Cathy Cook

People Director

Cef Tovil

Founder & CEO,Acsight

Charlotte Crawley

Culture & Experience Director

Chioma Nwachukwu

Senior Customer Resolutions Manager

Czarina Sheikh Mathew

Founder & Executive Director

Danny Peters

CEO / Co-Founder

Dave Gudgeon

Head of External Affairs

David Wales

Founder

Defne Ergin Kublay

General Manager, Back-Up

Dr.Basmah Omair

Founder/CEO

Elif Sükan Sönmez

Customer Care and Global CRM Senior Manager,VavaCars Turkey

Emre Ultav

Deputy General Manager, SAS Türkiye

Ender Tamtürk

Customer Experience Manager,Eczacibasi

Eng. Rayan Samman

Patient Experience Director

Erkan Uzunoglu

Customer Experience Department Manager, INCEHESAP.COM

Gamze Numanoglu

Managing Director, Customer Experience & Communications Group,Aktif Bank

Gamze Olgun Parildamis

Founder & General Manager,Jarvis

Genevieve Bruketa-Baskovic

Founding Director

Gilad Shamri

Founder and CEO

Gökhan Uğurlu

Customer Experience Advisor to Samsung | Business Consultant | Speaker&Trainer

Gül Bilgin Mokan

Customer Experience and Governance Director,Multinet Up

Hüseyin Tapınç

Managing Director,Founding Partner,Sia Insight

Isil Ozalp

Chief Customer Excellence Officer,GittiGidiyor (eBay Turkey)

Jef Teugels, CCXP

CEO MarketCulture Europe

Jephin Mathew

Head of Operation BPO,Dubai Technologies

Johan Jonker

Hospitality Manager, Advisor Facilities

Katie Stabler

Founder and Director

Katriona O'Hare

Head Customer Services

Melinda Meskula

Senior Consultant

Menekşe Uçaroğlu

Founder & CEO of IUC

Mohammed Rahman

Contact Center Manager - Hungerstation

Müge Maşat

Customer Experience & Customer Insights Senior Manager, Türk Telekom

Oliane Piana

Director South California & Partner

Ozge Koca

CEO,Happ Consulting Services Ltd

Sarah Valentine - Bull

Managing Director

Şebnem Vuruşkaner Aydıner

Customer Success Director, Pisano

Seda Alpkaya, CCXP

Founder,Voxal Consulting

Senka Sušac

Customer Experience Coordinator

Serra Karaca Tileylioglu

Customer Experience Strategy Manager,Emirates Integrated Telecommunications (Du Telecom)

Sharon Boyd

Chief Customer Officer

Somayeh Aghnia

Co-founder and CEO

Sonia Khera

Founder and Director

Sonya Homewood

Founder and MD

Sue Warren

Consultant Director

Zeynep Durukan

Client Services Director,I-AM

Zeynep Orman Özdemirel

Customer Experience and Service Design SVP,Akbank

David Cross

Managing Director

Leanne Jackson

Account Manager

Lee Jones

Consulting Director

Michael Stones

Senior Experience Consultant

Nawaf Adil Al Zadjali

Director - Strategic and Experience Management

Rob Clarke

Growth Director / Co-Founder