Presentation Schedule

AWARDS FINALS

Days
Hours
Min
Sec

Please click here to download presentation schedule.


Entrepreneur of the Year
Plaza Suite 1 08:50 - 09:15 City Pantry
09:25 - 09:50 VHR
10:00 - 10:25 7billionideas
10:40 - 11:05 Utility Point
11:15 - 11:40 Uptake Strategies
11:55 - 12:20 Young Foodies
12:30 - 12:55 Climb Online
Operational Excellence
Plaza Suite 2 08:50 - 09:15 Ensono
09:25 - 09:50 Tech Mahindra Business Services & Three UK
10:00 - 10:25 Zoocha

Financial Services
Plaza Suite 2 10:40 - 11:05 Divido
11:15 - 11:40 Barclays
11:55 - 12:20 Vizolution in partnership with RBS
12:30 - 12:55 Continuum
SME - B2B - Customer Focus
Plaza Suite 3 09:25 - 09:50 Uptake Strategies
10:00 - 10:25 Ideas and Action
10:40 - 11:05 Tiger Recruitment
11:15 - 11:40 LACE Partners

New Business
Plaza Suite 3 11:55 - 12:20 Utility Point
12:30 - 12:55 Young Foodies
Utilities
Plaza Suite 4 08:50 - 09:15 D-Energi
09:25 - 09:50 Utility Point
10:00 - 10:25 Business Stream

Innovation
Plaza Suite 4 10:40 - 11:05 Speechmatics
11:15 - 11:40 Diabetes Digital Media
11:55 - 12:20 Digital Shadows
12:30 - 12:55 ROC Technologies
Team of the Year - Strategy/Project
Plaza Suite 5 10.45 - 11.15 CrossCountry
10:00 - 10:25 GLL
10:40 - 11:05 Business Stream
11:15 - 11:40 AllClear Insurance Services

Retail & e-commerce
Plaza Suite 5 11:55 - 12:20 Absolute Design
12:30 - 12:55 Net World Sports
Customer Centric Organisation
Plaza Suite 6 09:25 - 09:50 Barclays
10:00 - 10:25 Verdant Leisure
10:40 - 11:05 Tech Mahindra Business Services & Three UK
11:15 - 11:40 EDAM Group
11:55 - 12:20 AllClear Insurance Services
12:30 - 12:55 Business Stream

Business Change or Transformation
Plaza Suite 7 10:00 - 10:25 Concentrix
10:40 - 11:05 Barclays
11:15 - 11:40 Business Stream in partnership with Capgemini
11:55 - 12:20 CrossCountry
12:30 - 12:55 Heathrow Airport
Best Place to Work
Plaza Suite 8 10:00 - 10:25 Jargon PR
10:40 - 11:05 Countryside
11:15 - 11:40 AJG Direct
11:55 - 12:20 Affinity for Business
12:30 - 12:55 LACE Partners

Inspirational Leader
Plaza Suite 9 10:00 - 10:25 Manor Architects
10:40 - 11:05 CrossCountry
11:15 - 11:40 Royal Bank of Scotland
11:55 - 12:20 Verdant Leisure
12:30 - 12:55 Affinity for Business
SME - B2B
Plaza Suite 10 10:40 - 11:05 D-Energi
11:15 - 11:40 Modus Brands
11:55 - 12:20 Speechmatics
12:30 - 12:55 Farrer Kane

Professional Services
Park Suite 1 10:40 - 11:05 VHR
11:15 - 11:40 Performance In People
11:55 - 12:20 Uptake Strategies
12:30 - 12:55 Drivers Direct Recruitment Agency
Team of the Year
Park Suite 2 10:40 - 11:05 LACE Partners
11:15 - 11:40 Utility Point
11:55 - 12:20 D-Energi
12:30 - 12:55 Royal Bank of Scotland

Management Education and Training
Park Suite 3 10:40 - 11:05 GLL
11:15 - 11:40 Heathrow Airport
11:55 - 12:20 Countryside
12:30 - 12:55 AJG Direct
Innovation - Challenging the Status Quo
Park Suite 4 10:40 - 11:05 Vizolution in partnership with RBS
11:15 - 11:40 Net World Sports
11:55 - 12:20 Fourpure
12:30 - 12:55 Lloyds Bank International

Management Education and Training
Park Suite 5 10:40 - 11:05 ClickIQ
11:15 - 11:40 Amplify
11:55 - 12:20 LACE Partners
12:30 - 12:55 Divido

Please click here to download presentation schedule.


A
10:00 - 10:25 Entrepreneur of the Year Plaza Suite 1
11:55 - 12:20 Retail & e-commerce Plaza Suite 5
11:55 - 12:20 Best Place to Work Plaza Suite 8
12:30 - 12:55 Inspirational Leader Plaza Suite 9
11:15 - 11:40 Best Place to Work Plaza Suite 8
12:30 - 12:55 Management Education and Training Park Suite 3
11:15 - 11:40 Team of the Year - Strategy/Project Plaza Suite 5
11:55 - 12:20 Customer Centric Organisation Plaza Suite 6
11:15 - 11:40 Management Education and Training Park Suite 5

B
09:25 - 09:50 Customer Centric Organisation Plaza Suite 6
10:40 - 11:05 Business Change or Transformation Plaza Suite 7
11:15 - 11:40 Financial Services Plaza Suite 2
10:00 - 10:25 Utilities Plaza Suite 4
10:40 - 11:05 Team of the Year - Strategy/Project Plaza Suite 5
12:30 - 12:55 Customer Centric Organisation Plaza Suite 6
11:15 - 11:40 Business Change or Transformation Plaza Suite 7

C
08:50 - 09:15 Entrepreneur of the Year Plaza Suite 1
12:30 - 12:55 Entrepreneur of the Year Plaza Suite 1
10:40 - 11:05 Management Education and Training Park Suite 5
10:00 - 10:25 Business Change or Transformation Plaza Suite 7
12:30 - 12:55 Financial Services Plaza Suite 2
09:25 - 09:50 Team of the Year - Strategy/Project Plaza Suite 5
10:40 - 11:05 Inspirational Leader Plaza Suite 9
11:55 - 12:20 Business Change or Transformation Plaza Suite 7
10:40 - 11:05 Best Place to Work Plaza Suite 8
11:55 - 12:20 Management Education and Training Park Suite 3

D
08:50 - 09:15 Utilities Plaza Suite 4
10:40 - 11:05 SME - B2B Plaza Suite 10
11:55 - 12:20 Team of the Year Park Suite 2
11:15 - 11:40 Innovation Plaza Suite 4
11:55 - 12:20 Innovation Plaza Suite 4
10:40 - 11:05 Financial Services Plaza Suite 2
12:30 - 12:55 Management Education and Training Park Suite 5
12:30 - 12:55 Professional Services Park Suite 1

E
11:15 - 11:40 Customer Centric Organisation Plaza Suite 6
08:50 - 09:15 Operational Excellence Plaza Suite 2

F
12:30 - 12:55 SME - B2B Plaza Suite 10
11:55 - 12:20 Innovation - Challenging the Status Quo Park Suite 4

G
10:00 - 10:25 Team of the Year - Strategy/Project Plaza Suite 5
10:40 - 11:05 Management Education and Training Park Suite 3

H
11:15 - 11:40 Management Education and Training Park Suite 3
12:30 - 12:55 Business Change or Transformation Plaza Suite 7

I
10:00 - 10:25 SME - B2B - Customer Focus Plaza Suite 3
11:15 - 11:40 Professional Services Park Suite 1

J
10:00 - 10:25 Best Place to Work Plaza Suite 8

L
10:40 - 11:05 Team of the Year Park Suite 2
10:40 - 11:05 Team of the Year Park Suite 2
10:40 - 11:05 Team of the Year Park Suite 2
14.30 - 15.00 Best Business Change & Transformation - Customer Focus Room 4019
15.15 - 15.45 Best Engaging the Customer Online Room 4032
16.00 - 16.30 Best Customer Centric Culture - Customer Focus Room 3005
16.45 - 17.15 CX Team of the Year - Customer Centricity Room 3011
16.00 - 16.30 Best Customers at the Heart of Everything - Strategy Room 3045
10.45 - 11.15 Best New Improved Product or Service Room 4010
10.45 - 11.15 CX Professional Woman of the Year Room 3011
11.30 - 12.00 Best Customers at the Heart of Everything - Transformation for Success Room 3010
12.15 - 12.45 Best Business Change & Transformation - Customer Focus Room 4019
13.45 - 14.15 CX Team of the Year - Strategy/Transformation Room 3115

M
16.00 - 16.30 Best Transport & Logistics Room 4012
16.00 - 16.30 Best Employee Engagement - The Voice of Employees Room 3106
14.30 - 15.00 Best Use of Insight & Feedback - The Voice of the Customer Room 3007

N
14.30 - 15.00 Best Contact Centre Small - Project Room 3108

O
11.30 - 12.00 Best Customer Centric Culture - Strategy/Project Room 4027
13.45 - 14.15 Best Use of Insight & Feedback - Best Solution or Programme Room 3118
15.15 - 15.45 CX Team of the Year - Strategy/Transformation Room 3115
11.30 - 12.00 Best Utilities Room 3055
13.45 - 14.15 Best Technology & Telecoms Room 3067
15.15 - 15.45 Best Customers at the Heart of Everything - Customer Satisfaction Room 3054
12.15 - 12.45 Best Customers at the Heart of Everything - Customer Satisfaction Room 3054
14.30 - 15.00 Best Use of Insight & Feedback - Best Solution or Programme Room 3118
16.45 - 17.15 Best Customer Centric Culture - Strategy/Project Room 4027

P
12.15 - 12.45 Transforming the Customer Experience Room 3072
13.45 - 14.15 Best Customers at the Heart of Everything - Transformation for Success Room 3010
12.15 - 12.45 Best Contact Centre Small - Project Room 3108
11.30 - 12.00 Best Customer Experience Training - Programme/Project Room 3054

Q
16.00 - 16.30 Best Customer Centric Culture - Customer Satisfaction Room 4030

R
16.00 - 16.30 Best Engaging the Customer Online Room 4032
13.45 - 14.15 Best Customer Experience Training - Programme/Project Room 4034
16.45 - 17.15 Best Employee Engagement - The Voice of Employees Room 3106
14.30 - 15.00 Best Employee Engagement - Programme or Transformation Room 3061
10.45 - 11.15 Best Engaging the Customer Online Room 4032
11.30 - 12.00 Best International Business Room 4012

S
12.15 - 12.45 Best Customers at the Heart of Everything - Best Programme Room 4031
16.45 - 17.15 Best Technology & Telecoms Room 3067
10.45 - 11.15 Best Customer Experience Training - Programme/Project Room 4034
10.45 - 11.15 CX Professional of the Year Room 3115
12.15 - 12.45 Best Customer Experience Training - Transformation for Success Room 3107
13.45 - 14.15 Best Customer Centric Culture - Strategy/Project Room 4034
15.15 - 15.45 Best Contact Centre Small - Customer Satisfaction Room 4034
16.00 - 16.30 Best Customers at the Heart of Everything - Transformation for Success Room 4034
16.45 - 17.15 Best Contact Centre Small - Project Room 4034
14.30 - 15.00 Transforming the Customer Experience Room 3072
16.00 - 16.30 Best Contact Centre Small - Customer Satisfaction Room 4035
11.30 - 12.00 Best Financial Services - Insurance Room 3109
14.30 - 15.00 Best Customers at the Heart of Everything - Project / Solution Room 3111
15.15 - 15.45 Best New Improved Product or Service Room 4010
16.45 - 17.15 Best Financial Services - Banking & Investment Room 3012
12.15 - 12.45 Best Customer Centric Culture - Customer Satisfaction Room 4030
14.30 - 15.00 Best Utilities Room 3055
15.15 - 15.45 Best Customers at the Heart of Everything - Transformation for Success Room 3010
16.45 - 17.15 Best Business Change & Transformation - Customer Focus Room 4019
11.30 - 12.00 Best Customers at the Heart of Everything - Project / Solution Room 3111
16.45 - 17.15 Best Transport & Logistics Room 4012

T
13.45 - 14.15 Best Employee Engagement - The Voice of Employees Room 3106
16.45 - 17.15 Best Customer Experience Training - Transformation for Success Room 3107
14.30 - 15.00 Best Customer Centric Culture - Customer Satisfaction Room 4030
15.15 - 15.45 Best Customer Centric Culture - Customer Satisfaction Room 4030
15.15 - 15.45 Transforming the Customer Experience Room 3072
15.15 - 15.45 Best Financial Services - Banking & Investment Room 3012
10.00 - 10.30 Best New Improved Product or Service Room 4010
14.30 - 15.00 Best Customers at the Heart of Everything - Best Programme Room 4031
15.15 - 15.45 Best Use of Insight & Feedback - Best Solution or Programme Room 3118
16.00 - 16.30 Best Business Change & Transformation - Customer Focus Room 4019
15.15 - 15.45 Best Customer Experience Training - Programme/Project Room 4034
16.45 - 17.15 Best Customers at the Heart of Everything - Project / Solution Room 3111
14.30 - 15.00 Best Transport & Logistics Room 4012

U
14.30 - 15.00 Best Customers at the Heart of Everything - Strategy Room 3045
16.00 - 16.30 Best Utilities Room 3055

V
15.15 - 15.45 Best Customers at the Heart of Everything - Strategy Room 3045
16.00 - 16.30 CX Team of the Year - Customer Centricity Room 3011
10.45 - 11.15 Best Financial Services - Insurance Room 3109
11.30 - 12.00 Best Health & Wellbeing Room 3012
16.00 - 16.30 Best Use of Insight & Feedback - The Voice of the Customer Room 3007
12.15 - 12.45 Best Technology & Telecoms Room 3067
13.45 - 14.15 Transforming the Customer Experience Room 3072
14.30 - 15.00 Best Customer Experience Training - Programme/Project Room 4034
16.00 - 16.30 Best Customers at the Heart of Everything - Best Programme Room 4031
16.45 - 17.15 Best Use of Insight & Feedback - Best Solution or Programme Room 3118

W
13.45 - 14.15 Best Contact Centre Small - Project Room 3045
16.00 - 16.30 Best Contact Centre Large Room 3109

X
12.15 - 12.45 Best Utilities Room 3055
15.15 - 15.45 Best Customers at the Heart of Everything - Customer Satisfaction Room 3054
16.45 - 17.15 Best Contact Centre Small - Customer Satisfaction Room 4035

Y
10.45 - 11.15 Best Health & Wellbeing Room 3012
14.30 - 15.00 Best Customer Centric Culture - Strategy/Project Room 4027

Z
11.30 - 12.00 Best Customers at the Heart of Everything - Best Programme Room 4031

Please click here to download open presentations sessions.


CATEGORY
Best Engaging the Customer Online
ROOM
4032
10.00 - 10.30
FoundIt! in partnership with Ironmongery Direct
CATEGORY
Best Business Change & Transformation - Customer Focus
Best New Improved Product or Service
Best Customer Centric Culture - Strategy/Project
Best Customers at the Heart of Everything - Customer Satisfaction
Best Customer Experience Training - Programme/Project
Best Health & Wellbeing
CX Professional Woman of the Year
Best International Business
Best Customer Experience Training - Transformation for success
ROOM
4019
4010
4027
3054
4034
3012
3011
4012
3107
10.45 - 11.15
Business Stream in partnership with Capgemini
Local Heroes - a British Gas Innovation (Centrica)
British Gypsum
eve Sleep PLC
Saint Gobain Construction Products
YorkTest Laboratories
Lowell
Barclays
Black Horse
CATEGORY
Best Engaging the Customer Online
Transforming the Customer Experience
Best Customer Centric Culture - Strategy/Project
Best Customer Centric Culture - Customer Focus
Best Customers at the Heart of Everything - Customer Satisfaction
Best Customers at the Heart of Everything - Project / Solution
Best Customers at the Heart of Everything - Strategy
Best Customers at the Heart of Everything - Transformation for Success
Best Use of Insight & Feedback - The Voice of the Customer
Best Use of Insight & Feedback - Best Solution or Programme
Best Customer Experience Training - Programme/Project
Best Contact Centre Small - Customer Satisfaction
Best Employee Engagement - Programme or Transformation
Best Utilities
CX Professional of the Year
ROOM
4032
3072
4027
3005
3054
3111
3045
3010
3007
3118
4034
4035
3061
3055
3115
11.30 - 12.00
Anglian Water Services
Firstsource in partnership with Lloyds Banking Group
O2 (Telefonica)
eve Sleep PLC
Addison Lee
Something Big Ltd.
Daisy SMB
Lowell
1st Central Insurance Management
Code Students
Performance In People
Bristan Group
Barclays
Octopus Energy
Involvement Packaging Ltd
CATEGORY
Best Business Change & Transformation - Customer Focus
Best Engaging the Customer Online
Best New Improved Product or Service
Best Customer Centric Culture - Customer Satisfaction
Best Customer Centric Culture - Strategy/Project
Best Customer Centric Culture - Customer Focus
Best Customers at the Heart of Everything - Customer Satisfaction
Best Customers at the Heart of Everything - Strategy
Best Customers at the Heart of Everything - Transformation for Success
Best Use of Insight & Feedback - Best Solution or Programme
Best Customer Experience Training - Programme/Project
Best Contact Centre Small - Project
Best Contact Centre Large
Best Employee Engagement - Programme or Transformation
CX Professional Woman of the Year
ROOM
4019
4032
4010
4030
4027
3005
3054
3045
3010
3118
4034
3108
3109
3061
3011
12.15 - 12.45
Lowell
Affinity Water
Emovis Operation Leeds Ltd
Solar Plants
Code Students
BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement
OneSource Virtual
Ella's Kitchen
Homes in Sedgemoor
BT Consumer
Accelerator Solutions in partnership with The Gym Group
PiggyBank
Addison Lee
Firstsource
Holiday Extras
CATEGORY
Best Business Change & Transformation - Customer Focus
Best New Improved Product or Service
Best Customer Centric Culture - Customer Satisfaction
Best Customers at the Heart of Everything - Customer Satisfaction
Best Customers at the Heart of Everything - Best Programme
Best Customers at the Heart of Everything - Project / Solution
Best Customers at the Heart of Everything - Strategy
Best Use of Insight & Feedback - The Voice of the Customer
Best Use of insight & feedback - Best Solution or Programme
Best Customer Experience Training - Transformation for Success
Best Contact Centre Small - Customer Satisfaction
Best Contact Centre Large
Best Employee Engagement - Programme or Transformation
Best Technology & Telecoms
Best Financial Services - Banking & Investment
CX Team of the Year - Strategy/Transformation
CX Team of the Year - Customer Centricity
ROOM
4019
4010
4030
3054
4031
3111
3045
3007
3118
3107
4035
3109
3061
3067
3012
3115
3011
13.45 - 14.15
Involvement Packaging Ltd
HSBC UK
Addison Lee
DST
Intuit QuickBooks (UK)
Consumer Intelligence in partnership with Go Compare
Code Students
BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement
O2 (Telefonica)
Capital One
Ella's Kitchen
Barclays Global Service Centre
Emovis Operation Leeds Ltd
Firstsource in partnership with NOW TV
Divido Financial Services Ltd
Lowell
BT Consumer
CATEGORY
Best Engaging the Customer Online
Best Customer Centric Culture - Customer Satisfaction
Best Customer Centric Culture - Strategy/Project
Best Customer Centric Culture - Customer Focus
Best Customers at the Heart of Everything - Customer Satisfaction
Best Customers at the Heart of Everything - Project / Solution
Best Customers at the Heart of Everything - Strategy
Best Customers at the Heart of Everything - Transformation for success
Best Use of Insight & Feedback - Best Solution or Programme
Best Customer Experience Training - Transformation for Success
Best Contact Centre Small - Customer Satisfaction
Best Contact Centre Small - Project
Best Contact Centre Large
Best Employee Engagement - Programme or Transformation
Best Employee Engagement - The Voice of Employees
Best Utilities
Best Financial Services - Banking & Investment
CX Team of the Year - Strategy/Transformation
Best Transport & Logistics
ROOM
4032
4030
4027
3005
3054
3111
3045
3010
3118
3107
4035
3108
3109
3061
3106
3055
3012
3115
4012
14.30 - 15.00
Intuit QuickBooks (UK)
Tata Communications
YorkTest Laboratories
Jewellery Quarter Bullion
Beagle Street
Skipton Building Society
Utility Warehouse
Involvement Packaging Ltd)
OTD Ltd
Homes in Sedgemoor
Birchwood Price Tools
NHS Property Services
Emovis Operation Leeds Ltd
Royal Automobile Club
BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement
Solar Plants
HSBC UK
BT Corporate
Teleperformance in partnership with National Rail Enquiries
CATEGORY
Best Business Change & Transformation - Customer Focus
Best New Improved Product or Service
Best Customer Centric Culture - Strategy/Project
Best Customer Centric Culture - Customer Focus
Best Customers at the Heart of Everything - Transformation for Success
Best Use of Insight & Feedback - The Voice of the Customer
Best Customer Experience Training - Programme/Project
Best Customer Experience Training - Transformation for Success
Best Employee Engagement - Programme or Transformation
Best Employee Engagement - The Voice of Employees
Best Technology & Telecoms
Best Utilities
CX Team of the Year - Strategy/Transformation
CX Team of the Year - Customer Centricity
ROOM
4019
4010
4027
3005
3010
3007
4034
3107
3061
3106
3067
3055
3115
3011
15.15 - 15.45
Barclays
Skipton Building Society
Business Stream
Homes in Sedgemoor
Solus Accident Repair Centres (Aviva)
Affinity Water
Teleperformance in partnership with Barclaycard
BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement
ENGIE UK Shared Service Centre
Bristan Group
Octopus Energy
Anglian Water Services
O2 (Telefonica)
Addison Lee
CATEGORY
Best Engaging the Customer Online
Transforming the Customer Experience
Best Customer Centric Culture - Customer Satisfaction
Best Customer Centric Culture - Strategy/Project
Best Customer Centric Culture - Customer Focus
Best Customers at the Heart of Everything - Strategy
Best Customers at the Heart of Everything - Transformation for success
Best Use of Insight & Feedback - Best Solution or Programme
Best customer Experience Training - Transformation for success
Best Employee Engagement - The Voice of Employees
Best Utilities
Best Financial Services - Banking & Investment
CX Team of the Year - Strategy/Transformation
ROOM
4032
3072
4030
4027
3005
3045
3010
3118
3107
3106
3055
3012
3115
16.00 - 16.30
Rated People in partnership with Perkbox
Certsure
QEII Centre
BT Corporate
Lloyds Banking Group
Loco2
Scottish Widows Ltd
BGL Group - Insurance Distribution and Outsourcing
HSBC UK
Mears Group
Utility Warehouse
Jewellery Quarter Bullion
Business Stream
CATEGORY
Best Business Change & Transformation - Customer Focus
Best Engaging the Customer Online
Transforming the Customer Experience
Best Customer Centric Culture - Strategy/Project
Best Customer Centric Culture - Customer Focus
Best Customers at the Heart of Everything - Customer Satisfaction
Best Customers at the Heart of Everything - Project / Solution
Best Customers at the Heart of Everything - Strategy
Best Customers at the Heart of Everything - Transformation for Success
Best Use of Insight & Feedback - The Voice of the Customer
Best Contact Centre Small - Project
Best Employee Engagement - Programme or Transformation
Best Utilities
Best Financial Services - Banking & Investment
CX Team of the Year - Customer Centricity
Best Transport & Logistics
ROOM
4019
4032
3072
4027
3005
3054
3111
3045
3010
3007
3108
3061
3055
3012
3011
4012
16.45 - 17.15
Solus Accident Repair Centres (Aviva)
Code Students
Affinity Water
OTD Ltd
Intuit QuickBooks (UK)
Octopus Energy
Teleperformance in partnership with Barclays Corporate
Emovis Operation Leeds Ltd
Barclays
Bupa Global in partnership with Confirmit
Scottish Widows Ltd
Capital One
Business Stream
Skipton Building Society
Lloyds Banking Group
Southeastern Railway