Serra Karaca Tileylioglu
Customer Experience Strategy Manager,Emirates Integrated Telecommunications (Du Telecom)
Serra Tileylioglu is a graduate of German Highschool and earned her bachelor’s degree from Koc University in Economics. She completed her Executive MBA at Bogazici University. Starting her career in BSH Hausgeräte, she has directed global programs in marketing, digital transformation, customer-oriented culture change, customer experience strategy and design thinking in telecom and retail sectors in Germany, Turkey and UAE in the last 13 years. She is a proud contributor to TurkishWIN. Her projects were awarded by various local and global entities including Vodafone UK, European Excellence and Stevie awards.