Group Head of Customer Analytics and Customer Experience,Cigna
Aslı Bengi is the Customer Analytics and Customer Experience Director in Cigna Turkey with 14 years of experience in the banking and insurance sectors. She is skilled in CX Strategy, Data Analytics, Loyalty Management, Digital CX, NPS Analysis, Complaint and Quality Management, CRM and Analytics infrastructures, and data architectures. She focuses on improving the customer journey using data-driven insights. She has international and domestic high-level awards and participated in numerous global conferences.