CX Service Line Leader,Exco Member,Ipsos Turkey
Having a background of marketing management, Ahmet is experienced in experience based research & consultancy mainly helping our clients on;
• defining customer & employee experience management strategies
• Setting up the standards for measuring the KPI's of customer experience and help clients how can be tracked with different metrics.
• Conducting tracking & ad-hoc Customer experience (VoC) research programmes
• Designing ideal customer journey maps
• Planning actions & setting closing the loop procedures in Ipsos