Gökhan Uğurlu
Customer Experience Advisor to Samsung | Business Consultant | Speaker&Trainer
Gökhan is a Customer Experience and Process Management Expert who gained his experience in managing Customer Service (500+ employees) in multinational big scale companies for 27 Years which lead him to built up expressive experiences in various fields like CX, EX, UX, CRM, Marketing, Service Partner Management, Parts Logistics and Technical Support. He had the unique opportunity to experience the difference of running the Customer Service as a Profit Center in BSH (P&L responsibility with 9 figures T/O) and as a Cost Center in Samsung. During this time he created and implemented 50+ projects; among them an awarded worldwide used in-house CRM-Solution, a breakthrough and awarded project “Zero Training” and a process based restructuring of a whole company incl. Sales. All these gathered experiences gives him the unique ability to create a tailor made solution for each CX area. www.linkedin.com/in/gokhan-ugurlu
