Gregorio Uglioni, CCXP
CX Goalkeeper and Head of Business Excellence and Customer Experience
Gregorio Uglioni is an expert in Business Transformation, Innovation and Customer Experience. Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture. His cross-industry engagement for the development of the customer experience science (e.g., as a Judge in several international events, with his podcast “CX Goalkeeper”, with his chapter in the Book "Customer Experience 3") and his in-depth know-how allowed him to be recognized as an expert in Customer Experience. He is a CCXP and the world’s first certified ACXSPlus. Gregorio holds two masters from the University of Zurich. He started his career at Accenture and is now the Head of Business Excellence and Customer Experience in a credit card company in Switzerland.