Gül Bilgin Mokan
Customer Experience and Governance Director,Multinet Up
Customer Experience and Governance Director at Multinet Up, fintech group in Turkey. Directly reporting CXO and Executive Board Member, leading a team of 70 people. Managing 1M users, 50K customer and affiliate operations. Managing and improving the omnichannel experiences in B2B, B2C. 9 awarded CX projects and processes.
Under Governance responsibility; Analysing and developing all processes of company and subsidiaries, following corrective and preventive actions, establishing risk management and business continuity systems, organizing internal audits and fraud investments, leading compliance projects like GDPR, sustaining ISO quality systems (ISO 9001, 10002, 27001, 20000). 1 awarded Security&Fraud Project.