Marie Cross
Training Director
Marie is Training Director of First Impression Training (aka FIT) - an award-winning people development consultancy, passionate about developing the talent of frontline teams and leaders, in order to enhance the customer experience, increase brand loyalty and build employee engagement. She’s a CX extremist and her infectious enthusiasm stimulates and educates everyone she works with. Marie's overall aim is to add real, measurable value to both the individual and the organisation, recognising people as THE vital ingredient in the recipe for success.
