Head of Customer Experience Department
Lynet is a leading Customer Experience and Human Resource Expert with fifteen years of progressive working experience in the Banking and Logistics sector. She has held several roles namely; Head of Department - Customer Experience, Human Resource and Training Consultant and Contact Centre Service Manager. She is a highly capable change - agent who has consistently refined and revitalized strategies initiated change and facilitated solutions-driven team collaborations. Her departments have been awarded as the most innovative. She is proficient in leading and managing cross-cultural teams, overseeing Human Resource Processes, instituting and implementing HR Policies on Recruitment, Performance Management, Training and Development and Employee Relations and Welfare functions. Her experience lies in; building and executing plans for multiple consumer segments in an Omni-channel /cross-channel/live/ and digital environment, provision of Human Resources services, policies, program and training. Her contribution and success have been achieved by having a clear understanding of internal and external stakeholders' needs to execute practical solutions. She prides at being a self-starter with initiative, drive and the capacity to spot potential and deploy it.